Lead Information

Just following up on my email from last week. I was thinking again about that specific challenge for a busy practice like yours – when the front desk team has to divide their attention between the patients at the counter and a list of voicemails from the night before. A theme I often hear from practice owners is the hidden cost of that morning routine. When a skilled team member spends the first hour of the day playing phone tag instead of focusing on patient care and optimizing the schedule, it represents a real, tangible impact. Is that trade-off between managing yesterday's messages and attending to today's patients something your team ever has to navigate? Best, Kevin

Subject: Following up on our chat about scheduling at Crossings Dental Hi Dr. Murasko, Hope you had a good Tuesday. Kevin here – I recently spoke with Jocelyn about automated booking and rescheduling for Crossings Dental. I know Crossings Dental prides itself on a smooth patient experience, from "no surprises" pricing to using the "latest technology" for comfortable visits. Jocelyn mentioned that you currently handle calls and messages when you're out of the office. For busy practices like yours, we often hear that managing call volume, especially after hours or during peak times, can lead to staff spending extra time on voicemails and rescheduling. This can sometimes impact the overall patient flow or even disrupt focus on in-office patients. How do you currently ensure a seamless experience for patients trying to connect when the office is busy or closed, and what sort of impact does managing those messages have on your team's day? Best, Kevin

info@crosings-dental.com Jocl;yn 760) 598-8881 07:06 AM You have reached Crossings Dental. Our office is open. Please listen to this. Entire message as our menu, and information may have changed for directions to our office. Please press 1 for our office hours. Please, press two for any billing questions. Please press three for all others. Please stay on the line or press 0 to speak to a staff member to bypass this message in the future. Please press zero. Thank you. (760) 598-8881 07:07 AM Crossing Center will have one person ahead of you. Can you please hold? Rick Steel 07:07 AM Yes, absolutely. No problem. (760) 598-8881 07:07 AM Thank you. (760) 598-8881 07:08 AM Thank you for holding. How can I help you? Rick Steel 07:08 AM Hi, good day. My name is Kevin and I apologize if you're really busy. I'm with Dynasty Quest AI? We do dental services to help front, people busy from the front desk. And I wanted to find out if the office manager was available. (760) 598-8881 07:08 AM She's currently not available. Can I go ahead and leave a message? Rick Steel 07:09 AM Yes. Could I get her name? (760) 598-8881 07:09 AM Yes, her name's Tina. Rick Steel 07:09 AM Tina, Tina. Okay. And can I verify your hours of operation? (760) 598-8881 07:09 AM We're from Monday to Thursday from 9:05. That is correct. Rick Steel 07:09 AM Yeah. Okay. I was I was this is Illinois. I'm so sorry. I apologize for that. Okay. Okay. Tina, what would be the 1980? But when we do this time to call back for Tina, (760) 598-8881 07:09 AM No, you're fine. I she's usually busy but if you wanted to go ahead and send us an email, you can always forward us every day that you wanted to go ahead and talk to her about. And then if she's interested or has a time to give you a call, go ahead and reach out to you. I can give your email whenever you're ready. Rick Steel 07:09 AM Okay. Okay, one second, let me get there. Um, well I'm getting ready. You guys handle voicemail over when you guys close, it's usually in the morning, you have to go through the voicemails that correct. Rick Steel 07:10 AM Yeah, and you have to like call back people if they recall and everything. (760) 598-8881 07:10 AM It just depends. Yeah. Rick Steel 07:10 AM Yeah, and then yeah, yeah. So basically what I'm offering is that we do automatic booking and rescheduling while you guys are out of the office so that there's no voicemail to have to go through every day. And it takes weigh empty, chair hours. So like immediately has like, almost a 30% return on Rick Steel 07:10 AM For you guys. So go ahead and give me your email. (760) 598-8881 07:10 AM It's gonna be info. Rick Steel 07:10 AM Info. (760) 598-8881 07:10 AM Crossings Dash dental.com. Rick Steel 07:10 AM And I appreciate your time. Who am I speaking with? (760) 598-8881 07:10 AM My name's Jocelyn. Rick Steel 07:10 AM Hi Jocelyn. I'm Kevin have a good day. Okay, bye.

Generated byAI (760) 598-8881 9:19 AM Have reached Crossings Dental. Our office is currently closed. If you are a current patient and have pain or swelling, please call 760-212-0103 and your call will be returned to soon as possible. Otherwise please press zero to leave a message. Thank you. (760) 598-8881 9:19 AM Record your message and press pound or press star to contact the operator. Rick Steel 9:19 AM Hello, my name is Kevin. I'm at 754 80023017 and patient. Care Begins the moment people call you and voicemail. Isn't patient care in mornings. You probably have to scramble to reschedule and rebook and call people back. AI can do all that for you. 24/7, and people feel very comfortable and increases patient care and satisfaction because there's a nice voice. The answer is a phone and it walks people through what they need, even rescheduling in Booking. So you don't have to deal with that first thing in the morning. My name is Kevin. We've built in a solution, just for dentists. I'm a dynasty. AI. 7548023017, give me 15 minutes and I will blow your socks off. Rick Steel 9:20 AM Talk to you soon.