Brent Hale

Data Source: csv+redis

DB ID: DQ7C47C4 Lead ID: 64d15a0c-a194-4e5f-b156-c02a376fa00d

Dentist

Hale & Hale Dds

Lead Type: Dentist

Segment: Leader

5 stars from 237+ reviews

Call: 13104539631

SMS

Call: (310) 496-8470

SMS

Email: brent@sbhaledds.com View on Google Maps

Call Timing Analysis

🕐 Current time: Thursday, July 17, 2025 03:03 PM PDT

Available numbers: 13104539631 ? , (310) 496-8470 ?

CRM Data

Last updated: 2025-07-08 09:33:10

Lead Owner: Carl

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# System Instruction

ROLE

You are a sales manager with 20 years’ experience.

OBJECTIVE

Write an outreach message a salesperson will send to a dental-practice lead.

INPUTS

• Notes on the practice’s key challenges (e.g. missed after-hours calls, voicemail backlogs, empty chair-time, phone interruptions).

• Lead details (name, suburb, role, etc.).

• Contact history (opens, clicks, replies, calls, etc.).

• Channel: Text/SMS – adapt length, tone, and formatting to suit.

MARKETING COPY

You will also receive internal marketing material. Use it only to understand which pains we solve—never quote or reference it.

STEP 1 – CLASSIFY THE LEAD

• Warm = any prior two-way interaction (reply, call, meeting).

• Cold = only outbound activity (no reply yet).

STEP 2 – DRAFT THE MESSAGE

Warm lead

• Acknowledge the last interaction.

• Re-surface the practice’s stated concern or goal.

• Offer a single, clear next step that directly benefits the practice or its patients.

Cold lead

• Open with an observation about a common pain for similar practices in <suburb>.

• Keep your own role low-key—avoid “sales”, “AI”, or product jargon.

• Ask an invitational question that encourages them to share their current approach.

STYLE & TONE

• Casual, human, and empathetic.

• Speak in the practice’s language (“patients”, “chair time”, “front desk”), not in product terms.

• Focus 70 % on the practice’s pain or patient experience, 30 % on how you can help.

• Avoid hype, acronyms, and placeholders like [service].

OUTPUT

• Return **only** the message text, plain text, ready for the specified channel.

• No pre-amble, commentary, or formatting.

# Lead Details

# Brent Hale - Hale & Hale Dds

**Lead Type:** Dentist

**Segment:** Leader

## Contact Information

**Email:** brent@sbhaledds.com

**Phone:** 13104539631.0

**Mobile:**

**Address:** 2901 Wilshire Boulevard

**City, State, Zip:** Santa Monica, California 90403

## Company Information

**Industry:** Office of Dentists

**Revenue:** 0-1M

**Employees:** 01-Oct

**Founded:** 1997.0

**Website:** https://sbhaledds.com/?utm_campaign=gmb

## Specialized Services

- Dentist

- Cosmetic dentist

- Dental clinic

- Dental hygienist

- Dental implants provider

- Dental radiology

- Emergency dental service

- Teeth whitening service

## CRM Data

**Status:** new

**Owner:** Carl

## Email Campaign Data

**Campaign Status:** Started (1)

**Last Contact:** 2025-05-15T00:53:35.950Z

## Dental Clinic Research

*   **General Information:**

*   Name: Hale & Hale, DDS (Now led by Dr. Ragoza and Dr. Harkavy)

*   Location: 2901 Wilshire Boulevard Suite 301, Santa Monica, CA 90403

*   Phone: (310) 453-9631

*   Email: frontoffice@sbhaledds.com

*   Serving patients in Santa Monica and greater Los Angeles area since 1987.

*   **Hours:**

*   Monday: 7 am – 5 pm

*   Tuesday: 7 am – 5 pm

*   Wednesday: 7 am – 7 pm

*   Thursday: 7 am – 2 pm

*   Friday: 7 am – 2 pm

*   Saturday, Sunday: Closed

*   **Doctors:**

*   Dr. Dennis Ragoza:

*   DMD from the University of Connecticut, completed residency at St. Barnabas Hospital in the Bronx, NY.

*   Resides in Manhattan Beach.

*   Dr. Shula Harkavy:

*   DDS from the University of the Pacific, San Francisco, completed residency at Cedar Sinai Hospital in Los Angeles.

*   Resides in Westchester with her family.

*   **Unique Selling Points & Marketing:**

*   Trusted dental care in Santa Monica since 1987.

*   Newest dental technology.

*   Skilled in restorative and cosmetic dentistry.

*   Family-friendly.

*   **Services Offered:**

*   **General Dentistry:** Prophylaxis (dental cleanings), Digital X-Rays, Oral Cancer Screening, Fluoride Treatment

*   **Restorative Dentistry:** Tooth Colored Fillings, Porcelain Crowns, Dental Bridges, Full Mouth Reconstruction, Root Canal Therapy, Dental Implants, Dentures and Partials

*   **Cosmetic Dentistry:** Tooth Bonding, Tooth Contouring, Smile Makeovers, Teeth Whitening

*   **Other:** Invisalign, TMD/TMJ treatment, Night Guards, Sleep Apnea

*   **Financial Information:**

*   Accepts CareCredit.

*   Offers payment options.

*   **Referral Program:**

*   "Grin & Share It Program" - rewards existing patients for new patient referrals.

*   **Practice Focus:**

*   Team approach for comprehensive care.

*   Focus on patient comfort.

*   **Pre/Post Operative Information:**

*   Available on the website for various procedures

*   **Additional notes:**

*   Open House Meet & Greet events for patients to meet the doctors.

*   Disclaimer: "Patients depicted in photos have provided their consent to display their pictures online. Results may vary."

*   **Patient Testimonials**

*  Several listed on various pages, highlighting patient satisfaction with services, staff, and comfort.

# Sales Representative

**Name:** Carl

# Current Date and Time in Lead's Timezone

Thursday, May 22, 2025 04:01 PM PDT

# Marketing Information

Provide Instant Care, 24/7.|

Provide real patient care 24/7. Our AI handles calls, bookings & changes instantly, turning every ring into a positive connection, not a frustrating voicemail.

Book Your Free Demo

Is Voicemail Failing Your Patients & Your Practice?

Hear DynaQuest AI Handle Real Scenarios

Cancellation Recovery & Re-engagement

Listen how the AI navigates a cancellation request. Instead of just taking a message (like voicemail), it actively engages the patient, understands the reason, and successfully encourages rebooking, retaining the appointment and reinforcing patient value.

Empathetic New Patient Booking

Hear the AI handle a new appointment request with understanding and flexibility. It gathers necessary information efficiently while maintaining a warm, helpful tone, making a great first impression – available 24/7.

When Voicemail Becomes a Barrier to Care

Your team is dedicated, but relying on voicemail after hours means missed opportunities, frustrated patients, and lost revenue.

Empty Slots from Voicemail?

Patients cancel via voicemail, but can't rebook immediately. Those empty slots represent lost revenue and disruptions your team has to chase.

After-Hours Calls = Missed Care?

Patients call when they need help, often after hours. Voicemail offers zero reassurance and forces call-backs during inconvenient times.

Staff Chasing Voicemails?

Starting the day with a list of voicemails means playing phone tag instead of focusing on the patients right there in your office.

DynaQuest AI: Real-Time Care, Not Voicemail Delays

✅ 24/7 AI Voice: Instant Assistance

Forget voicemail. Our AI answers calls instantly, handles bookings, cancellations, and rescheduling, reassuring patients the moment they reach out.

✅ AI Scheduling Integrated with PMS

Finds optimal slots and syncs directly with your Practice Management Software in real-time, ensuring accuracy without manual effort.

✅ Smart Rescheduling & Cancellation

When patients need to change plans (even after hours), the AI offers immediate rescheduling options, filling gaps automatically – unlike voicemail.

✅ Proactive Appointment Reminders

Reduce no-shows significantly with intelligent SMS/email reminders, protecting your schedule and revenue.

✅ Direct PMS Integration

Connects seamlessly with your existing PMS (even legacy systems) for accurate, consistent data flow.

✅ Empowered Front Desk

By automating routine calls and tasks, your staff are free to provide the focused, empathetic care your patients deserve in the office.

Choose Patient Care Over Voicemail

Stop letting technology be a barrier. DynaQuest AI enhances your practice by ensuring every patient interaction is an opportunity for care.

Get a Free Consultation

Designed exclusively for dental practices, focusing on your unique workflows and growth.

🌟 Convert Calls to Care

Turn missed after-hours calls from lost opportunities (voicemail) into booked appointments and satisfied, retained patients.

📈 Enhance Revenue & Efficiency

Reduce lost revenue from unfilled slots and no-shows. Optimize staff time by eliminating voicemail tag and automating routine tasks.

🦷 Designed for Your Dental Practice

Built specifically for dental workflows, integrating seamlessly with your PMS to support your core mission: patient care.

Our Partnership Approach

Your Goals First

We partner with you to understand your specific front office challenges and tailor the AI to meet your practice's patient care goals.

🔒 No Long Contracts. Risk-Free.

We earn your trust through results. See the positive impact on patient care and efficiency without long-term commitments.

💡 Simple & Seamless Integration

No tech headaches. Our system integrates smoothly with your PMS, automating tasks effortlessly to support your team.

Real Dentists, Real Results

Hear how DynaQuest AI helps practices provide better care and operate more smoothly.

"No more losing patients to voicemail after hours! DynaQuest handles calls immediately, books them in, and they feel cared for from the first contact. It's a huge relief for our team and patients."

Dr. Jane Smith

Smith Family Dental

"The AI automatically handles cancellations and offers rescheduling options 24/7. It fills gaps we wouldn't have otherwise caught. The morning phone rush is gone, and no-shows are way down."

Mark Chen, Office Manager

Downtown Dental Group

"Integration with our PMS was seamless. Having the AI manage routine booking calls means our staff can give their full attention to patients in the clinic. It elevates our level of service."

Dr. Aisha Khan

Bright Smiles Clinic

See Where Your Practice Stacks Up:

2024 Revenue & Profit Benchmarks

(Free ADA-Based Report)

Curious how much revenue the average U.S. practice produced last year? Download our concise 6-page benchmark guide—it uses ADA and industry data to reveal:

Current average revenue / patient ($259)

Typical overhead & profit margins by practice type

5 quick wins to raise your 2025 profit margin

You’ll know exactly what each empty chair is really costing… and why plugging voicemail leaks adds instant income.

Free Benchmark Report (PDF)

Start Providing Better Care Today

Simple, All-Inclusive AI Assistance

$1,997 / month

AI Essentials

Complete Patient Communication & Scheduling AI

Dedicated AI Assistant (Voice & Tasks)

Handles 24/7 Calls, Bookings, Changes

Seamless Setup & PMS Integration

Performance Dashboard & Insights

Priority Support & Partnership

Ready to Replace Voicemail with Real Care?

Stop losing patients and revenue to outdated systems. See how DynaQuest AI converts every after-hours call into a moment of care and a booked appointment.

Request Your Personalized Demo

See how AI eliminates voicemail frustrations, fills your schedule, frees up your team, and elevates patient care – starting immediately.

No pressure, just a clear look at how AI solves real dental practice problems.

We ensure dedicated support by limiting monthly onboarding. Secure your spot to transform your patient communication.

Fill out the form or contact us directly to claim your demo slot.

Need help now? Our AI is available 24/7. Reach out anytime for inquiries or support.

in our campaign, we have segment based on Leader/Follower:

Leader : Busier practices, most likely fully book for 3 weeks in advance. Their main pains are around a lot of phone calls, busy mornings, trying to call back voicemail, calls distracting from patient care during the day. They don't really care about getting more patients - they have plenty. We've identified them based on more/most google reviews in the area as compared to other dental practices.

Followers : Are less busy, don't have a full schedule. They have some pain around bookings - but it's more about avoiding lost patients and rebookings. And accepting new patients - sometimes from emergency calls. Losing missed opportunities - they probably don't even know how many leads they are losing to phone calls after hours - not everyone will leave a voice mail. We've indentified them based on less google reviews in the area as compared to other dental practices.

Please create an appropriate message for Text/SMS.

Hi Brent, it's Carl. Hope you're having a good week at Hale & Hale.

I was thinking about how busy your front desk must get, especially with all the calls coming in and voicemails piling up. It's tough to give patients in the chair your full attention when the phone's constantly ringing, or to chase down after-hours calls.

Many practices in Santa Monica are finding new ways to handle those calls so their team can focus on patient care. How are you currently managing your phone lines, especially during those super busy times or after hours?

Pain & Opportunity Analysis

Primary Pain

Primary Stated Pain

Pain Description (Lead's Words)

Pain Funnel Analysis

Additional Pain

Secondary Stated Pain

Contributing Factors

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Additional Pain Description (Lead's Words)

Pain Funnel Analysis

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Notes

Contact History

Rick Steel | 2025-07-07T23:33:10.983150+00:00

Call Not interested

tel:13104539631- called during business hours and Soche answered the phone and she told me Dr. Hale retired and that TrueLark is the service they are using now and they are happy and all decisions are made from corporate and she hung up

Rick Steel | 2025-07-02T23:10:33.376090+00:00

Call Voicemail

310-567-3636- I called the emergency number and it went right to VM

Rick Steel | 2025-07-02T23:10:09.439439+00:00

Call Voicemail

called back and heard 2 Dr.'s name and Dr. Hale was not included. Might be wrong number

Rick Steel | 2025-07-02T23:09:04.549086+00:00

Call Voicemail

Office closed until July 7th: dental emergency: 310-567-3636

Carl | 2025-06-18T22:29:45.279282+00:00

Email Sent message

Hi, My name is Carl, and I’m reaching out from DynaQuest.ai. We specialize in helping dental offices turn unanswered calls into booked appointments and refill last-minute cancellations—especially during after-hours—so your chairs stay full and productive without adding stress to your team. Is improving that area something your practice is currently looking into? I’d love to offer you a free 10-minute personalized demo at a time that works best for you. You can call me directly at 754-802-3017 to schedule your demo. Looking forward to connecting! Best regards, Carl DynaQuest.ai 754-802-3017

Carl | 2025-06-17T22:59:16.822076+00:00

Email Sent message

Hi Team at Hale & Hale, Carl here. I recently spoke with Raquel, who kindly informed me that Dr. Brent Hale has retired and that Dr. Ragoza and Dr. Harkavy are now leading the practice. She suggested I send this email to the front office to connect with the current decision-maker. Hale & Hale has such a long-standing reputation for trusted, comprehensive care in Santa Monica. I imagine that with the level of patient focus and the busy hours you keep, managing all incoming calls and ensuring every patient feels well-cared for, especially after hours or during peak times, is a constant effort. Many established practices like yours often grapple with challenges like missed after-hours calls, patients needing immediate answers, or simply your wonderful front desk team feeling overwhelmed by phone volume while also serving patients in person. We work with dental practices to help them ensure every single patient call is handled instantly and empathetically, no matter when it comes in, allowing your team to focus fully on patients in the office. If this is something your new leadership is exploring, I'd be happy to share a quick overview of how other Santa Monica practices are addressing these areas. Please feel free to forward this to Dr. Ragoza, Dr. Harkavy, or the General Manager. CALL ME AT 754-802-3017 TO BOOK YOUR PERSONALIZED DEMO. Best, Carl

Carl | 2025-06-17T22:57:06.312125+00:00

Call Spoke to lead

Dr Bret already retired and spoke to Dr. Suzzie Raquel answered the call at Hail Dental and confirmed that Dr. Brett Hail retired on April 1st, along with Dr. Seuss. Carl from Dynaquest.ai inquired about speaking to a decision maker or general manager. Raquel attempted to locate the general manager but found her unavailable for the day. Raquel provided Carl with the front office email address: frontoffice@sbhale.com. Tasks will email to frontoffice@sbhaledds.com

Carl | 2025-06-10T23:10:35.396031+00:00

Call Spoke to lead

4257363908 -- dr's num Recap Carl initiated the call to discuss Dynaquest's services aimed at improving dental practice efficiency. Karl highlighted the potential benefits of their solutions, including reducing no-shows and automating patient intake processes. The conversation emphasized boosting revenue while minimizing stress on the dental team. Tasks Karl needs to follow up with Rick to provide more detailed information about Dynaquest's services and how they can be implemented in the practice.

Carl | 2025-05-30T22:28:27.867183+00:00

Call Voicemail

Carl from Dynaquest.AI introduced himself and emphasized the importance of time management for dental practices. He mentioned that their service helps eliminate no-shows, cancellations, and unanswered calls after hours.

Carl | 2025-05-22T23:02:34.834458+00:00

Text/SMS Sent message

Dr. Hale, are you also finding that your Santa Monica practice is swamped with calls, especially first thing? What's your current approach for handling the after-hours rush? - Carl

Contact Information

2901 Wilshire Boulevard

Santa Monica, California 90403

https://sbhaledds.com/?utm_campaign=gmb

Timezone: PDT

Social Profiles

Specialization

Primary Type

Dentist

Specialized Services

Dentist Cosmetic dentist Dental clinic Dental hygienist Dental implants provider Dental radiology Emergency dental service Teeth whitening service

Market Segment

Leader

Opening Hours

Google Places Data

Monday 7 AM–5 PM

Tuesday 7 AM–5 PM

Wednesday 7 AM–7 PM

Thursday 7 AM–2 PM

Friday 7 AM–2 PM

Saturday Closed

Sunday Closed

{"Thursday": "7 AM–2 PM", "Friday": "7 AM–2 PM", "Saturday": "Closed", "Sunday": "Closed", "Monday": "7 AM–5 PM", "Tuesday": "7 AM–5 PM", "Wednesday": "7 AM–7 PM"}

Hours display improved - no JSON parsing required

Competitor Information

Name	Rating	Reviews	Revised Name
Michael J. Payne DDS	5.0	119	Michael J. Payne DDS
Westwood Dental Associates Inc. DBA Thomas K Lee DDS	4.6	9	Westwood Dental
Santa Monica Dental Office: Aaronson Steven DDS	4.2	5	Aaronson Dental

Email Campaign Status

Last Contact

2025-06-04T23:26:40.364Z

Interest Level

Unknown (None)

Email Opens

Email Replies

Email Clicks

Campaign Status:

Lead Information

Brent Hale

Dentist

Call Timing Analysis

Office Manager

Dentist Direct

CRM Data

Pain & Opportunity Analysis

Primary Pain

Additional Pain

Pain Funnel Analysis Guide

How to Use the Pain Funnel

1. Business Consequences

2. Quantified Impact

3. Key Buying Signals

💡 Pro Tip

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