S Naffas

Data Source: redis+csv

This data combines Redis cache and local CSV data.

DB ID: DQ975ED8 Lead ID: 5e1d79e1-652b-4904-a9be-31a5b98ac92c

Owner Dentist

Heavenly Dental

Lead Type: Dentist

Segment: Follower

3.8 stars from 61+ reviews

Call: 18188379744

SMS

Call: 13103633148

SMS

Email: seannaffas@yahoo.com View on Google Maps

Call Timing Analysis

🕐 Current time: Saturday, May 31, 2025 12:18 AM PDT

Available numbers: 18188379744 ? , 13103633148 ?

CRM Data

Last updated: 2025-05-22 12:28:34

Lead Owner: Rick Steel

Call Analysis: Not available

Status

Follow Up Date & Time

Next Steps

Comments 1

Email opened as their business closed. I called the business line and got their voicemail that said, Thank you for calling Heavenly Dental,  our regular business hours ..... If your calling after business hours, then we will call you the next day. I called the emergency line and a lady was on the voicemail 
Dental Emergency please call 8185904720. This number is different from Dr. Naffas cell which is 3103633148. I was able to speak to the Dentist owner on the 2dn try and we had a pleasant conversation. She showed interest and said I can call her tomorrow at exactly 9am PST and we can discuss further. Dr. Naffas (her brother in law) is no longer her partner. She proactively gave me her email address and we have an appointment set for Tuesday 5-19, 9am PST.

Thank you for taking my call earlier. I just wanted to confirm that your email address is:

elham@naffas.net

Apologies for the interruption, as I understand you were on another call at the time. Could you kindly provide your full name so I can ensure my records are updated as you are now the sole owner of Heavenly Dental.

I’ll prepare an email outlining the key points of our upcoming discussion to give you a clearer picture ahead of tomorrow’s meeting.

She replied: Hi, my full name is Elham PARTOVI. I was wondering what prompted you to call our service.

Comments 2

Contact Log

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Outcome

Notes

Contact History

Rick Steel | 2025-05-22T02:28:34.139443+00:00

Call Call back later

Dr. Partovi answered my call and we briefly spoke as she had a client in front of her. She will call me back later.

Rick Steel | 2025-05-21T20:03:25.132940+00:00

Email Sent message

Email sent to Dr. Partovi. With Scott's insight, we revised my original reply we discussed, please see below: Hi Dr. Partovi, Thank you again for taking time Tuesday morning to speak. I know this is a transitional period for your practice, and it makes sense that you're keeping a close eye on spending—especially with recent staffing changes and while you're actively hiring. Before we reconnect, would you mind sketching a quick picture of how things are running at the front desk? How many receptionists are currently on the roster? When do phones typically jam up? If someone’s out or at lunch, what suffers first—call-backs or the front desk experience? Do you think, with better call coverage during peak times, you could comfortably run the day with one receptionist? Many practices your size have reduced payroll costs while protecting the schedule by layering in a 24/7 AI Assistant. It handles overflow and after-hours calls, reschedules cancellations on the spot, and syncs with systems like Weave and Dentrix in real time. It costs less than a single casual shift per week and frees your team to stay focused on patients in the chair—not chasing voicemails or missed calls. I’ll also put together a savings worksheet based on what we discussed, showing where clients have offset the cost of DynaQuest by trimming temp or casual shifts. Let me know if you’d like to review that later this week or early next—I'm happy to walk you through it alongside a quick system demo. Warm regards, Rick Steel Business Development | DynaQuest.AI 📞 954.625.4175 ✉️ rsteel@dqtsi.com 🌐 www.dynaquest.ai

Rick Steel | 2025-05-20T21:37:53.172545+00:00

Call Meeting scheduled

Below is my proposed email to Dr. Partovi. Hi Dr. Partovi, It was a pleasure speaking with you earlier today—I really appreciated the 30 minutes you took to explore how DynaQuest AI might support your practice during this transitional time. I’m glad the demo calls gave you a clear picture of how our system works in real-world scenarios. I completely understand you're being mindful of spending right now, especially with recent staffing changes and as you're actively hiring. Many of our clients have been in a similar place and found DynaQuest to be a helpful bridge—lightening the front desk load without the need to immediately replace staff. Following our call, I confirmed with my team that we can integrate seamlessly with both your upcoming phone system (Weave) and your practice management system (Dentrix). That ensures a smooth transition and allows us to support your practice without disrupting your current tools. One key feature I didn’t want to overlook is our after-hours call handling. Our system can take live cancellations and reschedule patients during the same call—giving them peace of mind that they won’t be charged a cancellation fee. This helps protect both your schedule and patient satisfaction, especially when no one is available to take calls outside regular hours. As we discussed, I’d be happy to put together a custom proposal and walk you through a quick demo showing exactly how DynaQuest would work alongside your new setup. Let me know if later this week or next week works better for you, and I’ll coordinate accordingly. Looking forward to staying in touch. Warm regards, Rick Steel Business Development | DynaQuest.AI 📞 954.625.4175 ✉️ rsteel@dqtsi.com 🌐 www.dynaquest.ai

Rick Steel | 2025-05-20T21:23:31.475570+00:00

Call Meeting scheduled

Team, I just finished my call with Dr. Partovi—it went well. The call lasted over 24 minutes and was recorded. During the conversation, I played the two demo calls from our website, and she was impressed. She also asked about our pricing but mentioned that she’s being cautious with her overall spending right now. She recently let go of two staff members, including her office manager, and is currently in the process of hiring this week. Dr. Partovi is planning to switch to a new phone system called Weave. She wants to ensure our service can integrate with it. She mentioned that Weave will notify her of missed calls via text, and I explained that while that’s helpful, clients will still be directed to voicemail—and unless she or someone is available, there’s no guarantee the client will receive a timely call back. She agreed with that point.

Contact Information

321 North Maclay Avenue

San Fernando, California 91340

http://www.heavenly-dental.com/

Timezone: PDT

Social Profiles

Specialization

Primary Type

Dentist

Specialized Services

Dentist Cosmetic dentist Emergency dental service

Market Segment

Follower

Opening Hours

Google Places Data

Monday 8 AM–5 PM

Tuesday 8 AM–5 PM

Wednesday 8 AM–5 PM

Thursday 8 AM–5 PM

Friday 8 AM–5 PM

Saturday Closed

Sunday Closed

{"Thursday": "8 AM–5 PM", "Friday": "8 AM–5 PM", "Saturday": "Closed", "Sunday": "Closed", "Monday": "8 AM–5 PM", "Tuesday": "8 AM–5 PM", "Wednesday": "8 AM–5 PM"}

Hours display improved - no JSON parsing required

Competitor Information

Name	Rating	Reviews	Revised Name
Dr. Elham Partovi			Dr. Elham Partovi
Artman George Y DDS	1.8	5	Artman George Y DDS
Western Dental & Orthodontics	3.6	220	Western Dental & Ortho

Email Campaign Status

Last Contact

2025-05-26T23:24:31.903Z

Interest Level

Unknown (None)

Email Opens

3 Last: 2025-05-27T22:57:12.550Z

Email Replies

Email Clicks

Campaign Status:

Lead Information

S Naffas

Owner Dentist

Call Timing Analysis

Office Manager

Dentist Direct

CRM Data

Call Analysis

AI Message Prompt

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