Audio Examples
Example call recordings that demonstrate our AI assistant in action with various dental patient scenarios.
Use these examples in your sales process to demonstrate how our AI handles different call types:
- New Patient Booking - Shows how the AI schedules first-time patients
- Appointment Rescheduling - Demonstrates handling cancellations and rebooking
- Insurance Verification - Example of gathering insurance details
- Emergency Appointment - Priority handling of urgent dental needs
Sales ROI Calculator
Calculate the return on investment for dental practices implementing our AI assistant.
The ROI calculator is a powerful sales tool that shows the financial benefits of our solution:
- Ask the dental practice for their specific numbers to personalize the calculation
- Enter data about their current call volume, missed calls, and staffing costs
- Show immediate and long-term ROI projections
- Generate a PDF report that you can email directly to the prospect
Demo Script
Follow this framework when demonstrating our solution to dental practices.
Pre-Demo Conversation Framework (5–7 minutes)
Aim: keep the spotlight on the dentist's day-to-day pains and define what "good" looks like before any screen-share.
1. Quick rapport & purpose (≈ 30 sec)
"Hi Dr Partovi, thanks for making the time. My goal today is to see whether our AI assistant can relieve the front-desk pressure we spoke about. Before I click into any screens, can we spend a few minutes on your current workflow so the demo hits the mark for you?"
2. Re-surface their top pain in their own words (≈ 60 sec)
"Last week you mentioned voicemails stacking up overnight and juggling calls while you're short-staffed. Is that still the biggest frustration, or has something else jumped to the top since then?"
Let them vent; take notes you'll reference later.
3. Confirm impact & cost (≈ 60 sec)
"Roughly how does that backlog show up in the day?
– Extra reception shifts?
– Empty chair-time when cancellations aren't refilled?
– Stress on the team or patient experience?"
Even if they don't have hard numbers, let them describe the ripple effects.
4. Define success for this call (≈ 30 sec)
"So we keep this laser-focused—what would you need to see in the next 20 minutes to walk away thinking, 'That could really help us'?"
Examples they might give: live re-booking after hours, Dentrix/Weave sync, cost compared with adding a receptionist.
5. Set the agenda (≈ 30 sec)
"Perfect. Here's the flow I'll show:
1. A real after-hours cancellation call and instant re-booking.
2. How the booking lands in Dentrix and Weave with zero manual entry.
3. A quick look at the dashboard where you (or your receptionist) can review calls.
We'll stay strictly on those three points, then circle back to questions and next steps. Sound good?"
Ask for confirmation; tweak if they add a priority.
6. Permission to begin (≈ 10 sec)
"Great—shall we jump in?"
7. Demo with running commentary
While showing each feature, narrate in their language:
- "Here's where the AI catches a 7 pm cancellation and immediately offers the next available slot—so that chair doesn't sit empty tomorrow."
- "Notice the appointment now appears in Dentrix within seconds—no double-handling for your team."
8. Wrap with a recap & next step (≈ 60 sec)
"So that covers the three areas you wanted to see: after-hours booking, live PMS sync, and oversight via the dashboard. On your end, do you see this replacing at least one overflow shift or freeing your receptionist when someone's away?"
Listen, handle objections, propose pilot or proposal.
Why this works
- Starts with their pain, not your tech.
- Defines concrete success criteria so the demo feels tailor-made.
- Keeps the story anchored to chair-time, payroll and patient experience—the metrics they care about.
Discovery Session Playbook
A structured 30-40 minute framework to uncover practice pain points and define success criteria.
Objective
Uncover the practice's primary operational pains related to patient communication and scheduling, quantify their impact where possible, and clearly define what a successful solution would look like from their perspective.
1. Warm-up & Purpose (2-3 minutes)
Salesperson: "Thanks for making time, Dr. Partovi. I appreciate you're busy, especially with the staffing changes you mentioned."
Salesperson: "My goal today isn't to give you a generic product tour. Instead, I'd like to understand a bit more about how Heavenly Dental currently handles patient calls, bookings, and manages the appointment book, particularly around the challenges we touched on. This way, we can figure out if what we do could genuinely help lighten the load and improve things for your patients and team. Does that sound okay?"
2. Current Front-Desk Landscape & Initial Pain Signals (7-10 minutes)
Goal: Get a clear picture of their current operations, team structure, and technology.
Staffing & Coverage:
- "You mentioned you're currently hiring and have one receptionist. In general, how many team members are usually at the front desk?"
- "What happens if your receptionist calls in sick unexpectedly, or needs to take a lunch break? How are calls and patients managed then?"
- "Have you ever had to bring in temporary staff? What's that experience usually like – thinking about cost, getting them up to speed, and the consistency of service?"
Call Flow & Patient Interaction:
- "When the practice is open and things get really busy – phones ringing, patients at the counter – who or what tends to get priority? How does your team juggle that?"
- "When do you find the phones are at their absolute busiest? Is it typically mornings, around lunchtime, or perhaps end of day?"
- "And after hours, what's the current process if a patient calls? I recall your voicemail mentioned a call back the next day for non-emergencies."
Technology:
"You're moving to Weave for phones and using Dentrix for your PMS, is that right? Any other key tools your front desk relies on daily?"
3. Pain Scenario Deep-Dive & Funnel (15-20 minutes)
Goal: Explore 1-3 specific pain points in detail, understanding their full impact. Use the "Pain Funnel" approach for each articulated pain.
Salesperson Note: Listen for the issue that causes the most frustration or has the biggest perceived impact. Focus your funnel questions there.
Pain Area 1: Managing After-Hours & Missed Calls
Initial Probe: "We talked a bit about after-hours calls. When a patient calls your main line after you've closed, they currently reach voicemail. Could you walk me through what happens next for that patient and for your team the following morning?"
Pain Funnel:
- Repeat/Confirm: "So, your team starts the day with a list of voicemails to return."
- Direct Impact: "About how much time would you say is spent each morning listening to messages and making those callbacks?"
- Knock-on Effects: "Does that backlog of calls sometimes delay other important front-desk tasks?"
- Broader Consequences: "Have you ever worried that a patient needing to book might not leave a message, or might try another practice?"
Pain Area 2: Staffing Pressures & Peak Times
Initial Probe: "With the recent staffing changes and being in the process of hiring, how is your current receptionist managing the workload, especially during those peak call times?"
Pain Funnel:
- Repeat/Confirm: "So, one person is juggling a lot, especially during busy periods."
- Direct Impact: "What are the immediate challenges when call volume spikes?"
- Knock-on Effects: "When the front desk is stretched thin, does it affect other things?"
- Broader Consequences: "Could these bottleneck situations impact overall efficiency or contribute to staff burnout?"
Pain Area 3: Managing Cancellations & Empty Chair Time
Initial Probe: "If a patient cancels, especially with short notice or via an after-hours voicemail, what's your team's current process for trying to fill that empty slot?"
Pain Funnel:
- Repeat/Confirm: "So, your team then tries to contact other patients to see if they can come in sooner."
- Direct Impact: "How much time does that manual effort usually take?"
- Knock-on Effects: "When those chairs remain empty, what's the ripple effect?"
- Broader Consequences: "Empty chair time can really add up. Do you have a sense of what that might be costing the practice?"
4. Quantify Impact (3-5 minutes)
Goal: Help the lead see the tangible cost or scale of the identified pains.
"Based on what we've discussed about [mention the 1-2 pains that seemed most significant]:"
- "If you had to guess, roughly how many calls might go to voicemail after hours in a typical week that could be booking opportunities?"
- "And with cancellations, any estimate of how many chair-hours might go unfilled per week?"
- "Thinking about the cost of staffing, if you could avoid needing an extra part-time person, what kind of saving would that represent?"
5. Define "A Win" – What Does Success Look Like? (3 minutes)
Goal: Understand their desired future state.
"Dr. Partovi, if we could effectively address [reiterate their main pain point], what would a real, tangible win look like for Heavenly Dental in, say, the next three months? What specific change would make you feel, 'Yes, this has made a positive difference'?"
(Prompts if needed: "Would it be fewer voicemails to return each morning?" "Knowing every patient call is answered promptly?" "More cancelled appointments being rebooked automatically?")
6. Bridge to Solution – Planting the Seed (2 minutes)
Goal: Briefly connect their specific pains to DynaQuest AI's capabilities.
"Thank you, that's incredibly clear. Based on your challenges around [e.g., 'managing after-hours communication effectively'], I can see a few specific ways our AI Assistant could provide immediate support. For instance, it can answer all those calls that come in after you've closed, engage with patients, book appointments, or even process cancellations and offer rebooking options live on the call – all integrating directly with Dentrix and Weave."
7. Next Step: Propose a Focused "Solutions Walkthrough" (2-3 minutes)
Goal: Secure agreement for a demo that only shows solutions to their articulated pains.
"Rather than a generic software tour, what I'd like to propose for our meeting tomorrow at 9 am is a very practical walkthrough. I can show you exactly how our AI Assistant would handle: [Their specific pain #1] and [Their specific pain #2]. And critically, how this all appears in Dentrix and Weave without your team needing to do double-entry."
Salesperson's Post-Discovery Preparation:
- Review discovery notes immediately. Clearly identify the 1-3 most acute and acknowledged pain points.
- Tailor the demo script and visuals to exclusively address these identified pains.
- Start the demo by briefly recapping these pains: "Dr. Partovi, yesterday we talked about [Pain 1] and [Pain 2]. Today, I want to show you precisely how DynaQuest AI helps practices like yours solve those exact issues..."
Elevator Pitch
A concise, compelling introduction to our service for dental practices.
Introduction
"Hi, I'm Rick Steel from DynaQuest AI—we turn ringing phones into booked appointments for dental practices, 24 ⁄ 7."
The Three Pains We See Every Day
"We work exclusively with dentists and find they struggle with three chronic headaches:
1. Missed after-hours calls that never make it past voicemail.
2. Front-desk bottlenecks during peak periods, forcing staff to juggle phones and patients.
3. Empty chair-time when late cancellations aren't refilled fast enough."
How We Fix It
"Our AI assistant answers overflow and after-hours calls in real time, books or reschedules instantly, and drops everything straight into your PMS—so you keep every potential patient, free up your team, and protect your revenue without hiring extra staff."
Tips for delivery:
- Keep it conversational, not robotic
- Adjust emphasis based on their practice size and specific pain points
- Pause for reactions and questions
- Always end with an invitation to learn more: "Would it be helpful to see a quick demo of how this works?"
Roleplay Practice
Practice your sales approach with these realistic dental practice scenarios. Copy the roleplay prompt and paste it into ChatGPT or Claude to begin.
Dr. Anya Sharma
Practice calling Dr. Sharma, a tech-savvy but pragmatic dentist running a busy multi-location practice. She's feeling overwhelmed with staffing challenges and after-hours communication issues. Great for practicing discovery and handling skepticism.
Bright Peak Dental
Call Dr. Evelyn Reed's busy two-chair dental practice during peak afternoon hours. The receptionist acts as a protective gatekeeper. You'll need strong discovery skills and persistence to navigate this challenging scenario.
Large Practice Owner
Practice with a business-minded practice owner who focuses on metrics, ROI, and scalability across multiple locations.
Solo Practitioner
A solo dentist who wears many hats and is very cost-conscious. Good for practicing value-based selling and handling price objections.
DSO Administrator
A DSO operations manager focused on standardization, efficiency, and scalability across multiple practice locations.
Tech-Savvy Dentist
A forward-thinking dentist who embraces technology and wants to understand the technical details of AI solutions.
How to use these roleplays:
- Click "Copy to Clipboard" to copy the complete roleplay prompt
- Paste it into ChatGPT, Claude, or another AI assistant
- Practice your sales approach by having a conversation with the AI
- Focus on discovery questions to uncover pain points
- Practice handling objections and building rapport
- Work on transitioning from problems to solutions naturally